Case

Insurance claim

You cannot make an insurance claim using this form. Compensation claims against the council need to be directed to the insurance claims system. If you wish to make an insurance claim you can do so by completing the insurance claim online form at www.dumgal.gov.uk/insurance

Request for service

A routine first time request for a service to be delivered is not a complaint, although we often receive requests of this nature through our complaints process. You can report common issues online such as potholes, missed bins or broken street lights at https://info.dumgal.gov.uk/faultreporting/

Your contact information

If possible, it would be useful to provide a contact number. The service dealing with your comment or complaint may need to speak to you to find out further details. This will help them to address the issues raised.

Title

First Name

Please note: if you would like to make an anonymous comment, compliment or complaint then you do not need to provide contact information.

Surname

E-mail Address

Mobile

Home Phone

Address Line 1

Address Line 2

Address Line 3

Town

Postcode

Preferred Contact Method*

Your feedback

Type of Case*

Dumfries and Galloway Council’s definition of a complaint is: 'an expression of dissatisfaction by one or more members of the public about our Council action or lack of action, or about the standard of service provided by or on behalf of our Council.’

Please tell us about your comment, compliment or complaint. If you have already spoken to someone about this matter, please tell us who and when. Please also include any relevant reference numbers:*

If you are making a complaint, please tell us what you would like us to do to put things right for you:

When did the issue occur?

School

If your comment, compliment or complaint is for Education and Learning, please include the school that it relates to

Comments, Compliments and Complaints

Case