UK Complaint form

First Name*

Surname*

Address Line 1*

Town or City

Postcode*

Account Number (if known)

For store cards enter your 16 digit card number. For loans the account number will be 9 or 16 digits long. If you're an IKEA Family credit card customer, please use your 16-digit account number beginning '9401', not your credit card number.

E-mail Address

Preferred Contact Method*

How would you like to be contacted?

Preferred Contact Number*

Please tell us the best number to contact you on

Preferred Contact Time*

When would be the best time to contact you (morning or afternoon between the hours of 9am and 5pm)? We will try to contact you at your preferred time, but this may not always be possible.

Description*

Tell us about your complaint. Please give us any information you think is relevant, including what's happened and how it impacted you.

Please indicate what outcome you are looking for to resolve your complaint

Attachments

Please attach any supporting documents that would help us to deal with your complaint (screenshots, emails, documents, photos) or anything else you would like us to consider.

How Received*

Feedback Type*

Complaint form

Complaint Form